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Home » Online Courses » Business » Management » Call Center Professional (Certificate)

Call Center Professional Certificate

Earn your certificate in Management from University of Phoenix

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Program Title: Call Center Professional Certificate
School: University of Phoenix
Program Description: This five-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises. Courses may be taken in any order.
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