Strategies for Conflict Mgmt (Certificate)

Solve Problems Without Damaging Relationships!
The Strategies for Conflict Management certificate focuses on the critical skills associated with handling difficult people and situations, highlighting the kinds of negotiation and influence processes that yield optimal outcomes, keeping relationships intact. You will examine ways professionals mediate hotly contested disputes and learn to effectively manage disputes among colleagues or subordinates. This program will also help you improve your own performance during confrontations as well as your approach to working before, during and after conflicts.  You'll have hands-on opportunities for practice, so you can work to improve critical negotiation and conflict-management skills.

Who Should Enroll?
This certificate is ideal for professionals in any industry who need to negotiate and influence with confidence – particularly when faced with heated disputes.