Strategies for Conflict Mgmt (Certificate)

Strategies for Conflict Management is the third eight-week online course in the Executive Certificate in Negotiation track. This course focuses on the critical skills associated with handling difficult people and situations, highlighting the kinds of negotiation and influence processes that yield optimal outcomes, keeping relationships intact. You will examine ways professionals mediate hotly contested disputes and learn to effectively manage disputes among colleagues or subordinates. This course will also help you improve your own performance during confrontations as well as your approach to working before, during and after conflicts.

In this course, you'll have hands-on opportunities for practice, so you can work to improve critical negotiation and conflict-management skills.