| Program Description: |
An Introduction to Spa and Hospitality Operations provides an understanding of the general and administrative procedures in spas, private clubs, and the hospitality industry. It will equip students with the unique sensitivities required to manage and operate within the increasingly competitive spa management market. For destination spas, we will explore how spa operations interface with housekeeping, front office, food and beverage, sales and marketing, accounting, property maintenance, human resource management and information systems. Other topics will include: promotions, licensures, compensation models, legal and ethical issues governing club, hospitality and spa projects, insurance issues, software programs, billing, inventory control, client file management, and privacy issues. The course will provide guidelines for optimizing energy efficiency in facility operations including design, energy, and water and waste management. |
