| Degree Description: |
Communication skills are essential in all organizational roles. The business analyst role requires additional skills and expertise in communicating technical concepts to others from different professional groups, hierarchical positions, or internal departments. Topics include: advocating ideas upward through more effective issue analysis and argument selection; creating compelling briefings and technical presentations; organizing thoughts and ideas for effecting technical presentations; getting people to feel urgency and make decisions and separating a "real" opportunity from a "resource drain". Course includes role-plays, activities and interactive discussions.
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