Driver/Sales Workers

Career Description: Drive truck or other vehicle over established routes or within an established territory and sell goods, such as food products, including restaurant take-out items, or pick up and deliver items, such as laundry. May also take orders and collect payments. Includes newspaper delivery drivers.

Industry: Transportation and Material Moving

Other Job Titles for Driver/Sales Workers:

• Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
• Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
• Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
• Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
• Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• First Interest High-Point: Primary-Rank Descriptiveness
• Second Interest High-Point: Secondary-Cutoff/Rank Descriptiveness
• Third Interest High-Point: Tertiary-Cutoff/Rank Descriptiveness

• Collect money from customers, make change, and record transactions on customer receipts.
• Listen to and resolve customers' complaints regarding products or services.
• Inform regular customers of new products or services and price changes.
• Write customer orders and sales contracts according to company guidelines.
• Drive trucks to deliver such items as food, medical supplies, or newspapers.
• Collect coins from vending machines, refill machines, and remove aged merchandise.
• Call on prospective customers to explain company services or to solicit new business.
• Record sales or delivery information on daily sales or delivery record.
• Review lists of dealers, customers, or station drops and load trucks.
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
• Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.
• Collect samples of materials or products, checking them to ensure conformance to specifications or sending them to laboratories for analysis.
• Load, unload, or adjust materials or products on conveyors by hand, by using lifts, hoists, and scoops, or by opening gates, chutes, or hoppers.
• Operate consoles to control automatic palletizing equipment.
• Affix identifying information to materials or products, using hand tools.
• Distribute materials, supplies, and equipment to work stations, using lifts and trucks.
• Move, assemble, and connect hoses or nozzles to material hoppers, storage tanks, conveyor sections or chutes, and pumps.
• Observe packages moving along conveyors in order to identify packages and to detect defective packaging.
• Measure dimensions of bundles, using rulers, and cut battens to required sizes, using power saws.
• Press console buttons to deflect packages to predetermined accumulators or reject lines.
• Join sections of conveyor frames at temporary working areas, and connect power units.
• Thread strapping through strapping tools; then secure battens with strapping to form protective pallets around extrusions.
• Plan and formulate flight activities and test schedules and prepare flight evaluation reports.
• Pilot airplanes or helicopters over farmlands at low altitudes to dust or spray fields with fertilizers, fungicides, or pesticides.
• Check the flight performance of new and experimental planes.

Emerging Tasks

• Perform maintenance on dredge equipment, such as changing engine oil.
• Collect tickets or cash fares from passengers.
• Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
• Handle passenger emergencies and disruptions.
• Maintain cleanliness of bus or motor coach.
• Record information, such as cash receipts and ticket fares, and maintain log book.

• Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Controlling Machines and Processes: Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
• Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
• Developing and Building Teams: Encouraging and building mutual trust, respect, and cooperation among team members.
• Developing Objectives and Strategies: Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment: Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Estimating the Quantifiable Characteristics of Products, Events, or Information: Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting Equipment, Structures, or Material: Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used.
• Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people.
• Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
• Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.
• Operating Vehicles, Mechanized Devices, or Equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Performing General Physical Activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Provide Consultation and Advice to Others: Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Repairing and Maintaining Electronic Equipment: Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Repairing and Maintaining Mechanical Equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.
• Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Staffing Organizational Units: Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Training and Teaching Others: Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Detailed Work Activities

• arrange merchandise display
• call on customers to solicit new business
• collect payment
• drive automobile, van, or light truck
• drive tractor-trailer truck
• drive truck with capacity greater than 3 tons
• fill money changers in vending machines
• follow traffic laws
• load, unload, or stack containers, materials, or products
• maintain or repair cargo or passenger vehicle
• maintain records, reports, or files
• move or fit heavy objects
• perform safety inspections in transportation setting
• plan or organize work
• provide customer service in surface transportation
• read maps
• sell merchandise
• service vehicle with water, fuel, or oil
• transport passengers or cargo
• use established traffic or transportation procedures
• use knowledge of sales contracts
• use local or regional geographical knowledge to transportation
• use vehicle repair tools or safety equipment
• use two-way radio or mobile phone
• understand technical operating, service or repair manuals
• use aircraft safety regulations
• use established traffic or transportation procedures
• use knowledge of geographic coordinates
• use local or regional geographical knowledge to transportation
• use two-way radio or mobile phone
• use visual flight procedures
• work as a team member

Overall Experience
No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a cashier even if he/she has never worked before.

Job Training
Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Education
These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

Examples
These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, cashiers, and waiters/waitresses.

• Average hourly wage (2007) -$10.28
• Average annual wage (2007) - $21,380.00

• Employment (2006): 445,092

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• Counter and Rental Clerks
• Insurance Sales Agents
• Real Estate Sales Agents
• Retail Salespersons
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• Truck Drivers, Light or Delivery Services