First-Line Supervisors/Managers, Protective Service Workers, All Other

Career Description: All protective service supervisors not listed separately above.

Industry: Protective Service

Other Job Titles for First-Line Supervisors/Managers, Protective Service Workers, All Other:

• Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
• Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
• Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
• Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
• Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• First Interest High-Point: Primary-Rank Descriptiveness
• Second Interest High-Point: Secondary-Cutoff/Rank Descriptiveness
• Third Interest High-Point: Tertiary-Cutoff/Rank Descriptiveness

• Explain police operations to subordinates to assist them in performing their job duties.
• Inform personnel of changes in regulations and policies, implications of new or amended laws, and new techniques of police work.
• Supervise and coordinate the investigation of criminal cases, offering guidance and expertise to investigators, and ensuring that procedures are conducted in accordance with laws and regulations.
• Investigate and resolve personnel problems within organization and charges of misconduct against staff.
• Train staff in proper police work procedures.
• Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of departmental records.
• Monitor and evaluate the job performance of subordinates, and authorize promotions and transfers.
• Direct collection, preparation, and handling of evidence and personal property of prisoners.
• Develop, implement and revise departmental policies and procedures.
• Conduct raids and order detention of witnesses and suspects for questioning.
• Prepare work schedules and assign duties to subordinates.
• Discipline staff for violation of department rules and regulations.
• Cooperate with court personnel and officials from other law enforcement agencies and testify in court as necessary.
• Review contents of written orders to ensure adherence to legal requirements.
• Inspect facilities, supplies, vehicles, and equipment to ensure conformance to standards.
• Prepare news releases and respond to police correspondence.
• Requisition and issue equipment and supplies.
• Meet with civic, educational, and community groups to develop community programs and events, and to discuss law enforcement subjects.
• Direct release or transfer of prisoners.
• Prepare budgets and manage expenditures of department funds.
• Examine incoming and outgoing mail to ensure conformance with regulations.
• Convey correctional officers' and inmates' complaints to superiors.
• Collect fees for permits and licenses.
• Serve meals, distribute commissary items, and dispense prescribed medication to prisoners.
• Counsel inmates and respond to legitimate questions, concerns, and requests.
• Use nondisciplinary tools and equipment such as a computer.

Emerging Tasks

• Coordinate efforts with other organizations, such as law enforcement agencies.
• Escort prisoners to and from courthouse, and maintain custody of prisoners during court proceedings.
• Maintain court docket.
• Provide security by patrolling interior and exterior of courthouse and escorting judges and other court employees.
• Screen persons entering courthouse using magnetometers, x-ray machines, and other devices to collect and retain unauthorized firearms and other contraband.
• Screen, control, and handle evidence and exhibits during court proceedings.

• Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Controlling Machines and Processes: Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
• Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
• Developing and Building Teams: Encouraging and building mutual trust, respect, and cooperation among team members.
• Developing Objectives and Strategies: Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment: Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Estimating the Quantifiable Characteristics of Products, Events, or Information: Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting Equipment, Structures, or Material: Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used.
• Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people.
• Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
• Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.
• Operating Vehicles, Mechanized Devices, or Equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Performing General Physical Activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Provide Consultation and Advice to Others: Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Repairing and Maintaining Electronic Equipment: Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Repairing and Maintaining Mechanical Equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.
• Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Staffing Organizational Units: Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Training and Teaching Others: Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Detailed Work Activities

• account for or dispense funds
• analyze existing evidence or facts
• apply appropriate physical restraint
• apprehend or arrest suspect or perpetrator of criminal act
• assign work to staff or employees
• communicate details in protective services settings
• compile biological data for criminal investigations
• conduct legal searches or investigations
• conduct training for personnel
• cooperate with court personnel or other law enforcement agencies
• develop budgets
• develop policies, procedures, methods, or standards
• direct and coordinate activities of workers or staff
• direct collection, preparation, or handling of evidence
• discipline staff for infractions of rules or regulations
• enforce laws, ordinances, or regulations
• evaluate performance of employees or contract personnel
• explain rules, policies or regulations
• explain work orders, specifications, or work techniques to workers
• follow law enforcement methods or procedures
• gather physical evidence
• hire, discharge, transfer, or promote workers
• inspect facilities or equipment for regulatory compliance
• maintain daily logs or records
• make decisions
• make presentations
• make public presentations on law enforcement issues
• manage community relations for law enforcement agency
• manage detailed records or files in law enforcement setting
• monitor worker performance
• operate vehicles in law enforcement or security setting
• oversee work progress to verify safety or conformance to standards
• prepare reports
• reach conclusions quickly in law enforcement situations
• read maps
• requisition stock, materials, supplies or equipment
• resolve or assist workers to resolve work problems
• resolve personnel problems or grievances
• schedule employee work hours
• testify in court for accident and criminal cases
• use arrest, search, or seizure legal statutes
• use conflict resolution techniques
• use interviewing procedures
• use knowledge of geographic coordinates
• use knowledge of investigation techniques
• use oral or written communication techniques

• n/a

• Average hourly wage (2007) -$20.68
• Average annual wage (2007) - $43,010.00

• Projected growth (2006-2016): 14.52%
• Projected need (2006-2016): 6,970
• Employment (2006): 48,019

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