License Clerks

Career Description: Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, visual, or performance testing.

Industry: Office and Administrative Support

Other Job Titles for License Clerks:

• Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
• Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
• Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
• Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
• Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• First Interest High-Point: Primary-Rank Descriptiveness
• Second Interest High-Point: Secondary-Cutoff/Rank Descriptiveness
• Third Interest High-Point: Tertiary-Cutoff/Rank Descriptiveness

• Collect prescribed fees for licenses.
• Code information on license applications for entry into computers.
• Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
• Answer questions and provide advice to the public regarding licensing policies, procedures, and regulations.
• Maintain records of applications made and licensing fees collected.
• Question applicants to obtain required information, such as name, address, and age, and record data on prescribed forms.
• Update operational records and licensing information, using computer terminals.
• Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
• Perform routine data entry and other office support activities, including creating, sorting, photocopying, distributing, and filing documents.
• Stock counters with adequate supplies of forms, film, licenses, and other required materials.
• Enforce canine licensing regulations, contacting noncompliant owners in person or by mail to inform them of the required regulations and potential enforcement actions.
• Assemble photographs with printed license information to produce completed documents.
• Prepare bank deposits and take them to banks.
• Operate specialized photographic equipment to obtain photographs for drivers' licenses and photo identification cards.
• Instruct customers in the completion of driver's license application forms and other forms, such as voter registration cards and organ donor forms.
• Conduct and score oral, visual, written, or performance tests to determine applicant qualifications and notify applicants of their scores.
• Send by mail driver's licenses to out-of-county or out-of-state applicants.
• Perform record checks on past and current licensees, as required by investigations.
• Respond to correspondence from insurance companies regarding the licensure of agents, brokers, and adjusters.
• Prepare lists of overdue accounts, license suspensions, and issuances.
• Train other workers and coordinate their work as necessary.
• Repair books, using mending tape, paste, and brushes.
• Deliver and retrieve items to and from departments by hand or using push carts.
• Facilitate the acquisition of books, pamphlets, periodicals, and audiovisual materials by checking prices, figuring costs, and preparing appropriate order forms.
• Place books in mailing containers, affix address labels, and secure containers with straps for mailing to blind library patrons.
• Assist in the preparation of book displays.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.

Emerging Tasks

• Verify the authenticity of documents, such as foreign ID and immigration documents.
• Design or maintain library web site and online catalogues.
• Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.
• Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment.
• Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out dated items.
• Open and close library during specified hours and secure library equipment, such as computers and A/V equipment.
• Perform accounting and bookkeeping activities such as, invoicing, maintaining financial records, budgeting, and handling cash.
• Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
• Prepare library statistics reports.
• Repair books using mending tape, paste, and brushes, or prepare books to be sent to a bindery for repair.
• Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.

• Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Controlling Machines and Processes: Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
• Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
• Developing and Building Teams: Encouraging and building mutual trust, respect, and cooperation among team members.
• Developing Objectives and Strategies: Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment: Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Estimating the Quantifiable Characteristics of Products, Events, or Information: Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting Equipment, Structures, or Material: Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used.
• Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people.
• Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
• Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.
• Operating Vehicles, Mechanized Devices, or Equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Performing General Physical Activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Provide Consultation and Advice to Others: Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Repairing and Maintaining Electronic Equipment: Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Repairing and Maintaining Mechanical Equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.
• Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Staffing Organizational Units: Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Training and Teaching Others: Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Detailed Work Activities

• administer tests to determine qualifications
• collect fees
• evaluate applicant qualifications for licensure
• fill out business or government forms
• interview customers
• issue licenses or permits
• maintain appointment calendar
• maintain inventory of office forms
• maintain records, reports, or files
• maintain telephone logs
• obtain information from individuals
• provide customer service
• take messages
• use computers to enter, access or retrieve data
• write business correspondence
• monitor and control library resources
• move materials or goods between work areas
• operate audio-visual equipment
• organize reference materials
• package goods for shipment or storage
• provide customer service
• provide technical support to computer users
• sort books, publications, or other items
• use computers to enter, access or retrieve data
• use library or online Internet research techniques
• use oral or written communication techniques
• use public speaking techniques
• obtain general information in legal office setting
• obtain information from individuals
• organize legal information or records
• plan meetings or conferences
• prepare contract documents
• prepare corporate minute books
• prepare financial reports
• prepare tax reports
• process invoices
• reconcile or balance financial records
• route multi-line telephone calls
• schedule meetings or appointments
• schedule or contract meeting facilities
• take dictation
• take meeting notes
• take messages
• transcribe spoken or written information
• type document from machine transcription
• type letters or correspondence
• understand legal terminology
• use accounting terminology
• use computers to enter, access or retrieve data
• use library or online Internet research techniques
• use oral or written communication techniques
• use shorthand writing procedures
• use telephone communication techniques
• verify investigative information
• write business correspondence
• write legal documents
• write administrative procedures services manual
• write employee orientation or training materials

Overall Experience
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.

Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Education
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Examples
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.

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• Projected growth (2006-2016): 8.77%
• Projected need (2006-2016): 10,044
• Employment (2006): 114,584

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