Computer, Automated Teller, and Office Machine Repairers

Career Description: Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Industry: Installation, Maintenance, and Repair

Other Job Titles for Computer, Automated Teller, and Office Machine Repairers:

• Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
• Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
• Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
• Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
• Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
• Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• First Interest High-Point: Primary-Rank Descriptiveness
• Second Interest High-Point: Secondary-Cutoff/Rank Descriptiveness
• Third Interest High-Point: Tertiary-Cutoff/Rank Descriptiveness

• Converse with customers in order to determine details of equipment problems.
• Reassemble machines after making repairs or replacing parts.
• Travel to customers' stores or offices to service machines, or to provide emergency repair service.
• Reinstall software programs or adjust settings on existing software in order to fix machine malfunctions.
• Advise customers concerning equipment operation, maintenance and programming.
• Test new systems in order to ensure that they are in working order.
• Assemble machines according to specifications, using hand tools, power tools, and measuring devices.
• Operate machines in order to test functioning of parts and mechanisms.
• Maintain records of equipment maintenance work and repairs.
• Install and configure new equipment, including operating software and peripheral equipment.
• Maintain parts inventories, and order any additional parts needed for repairs.
• Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
• Align, adjust, and calibrate equipment according to specifications.
• Test components and circuits of faulty equipment in order to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
• Repair, adjust, or replace electrical and mechanical components and parts, using hand tools, power tools, and soldering or welding equipment.
• Complete repair bills, shop records, time cards, and expense reports.
• Disassemble machine to examine parts such as wires, gears, and bearings for wear and defects, using hand tools, power tools, and measuring devices.
• Clean, oil, and adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
• Enter information into computers to copy programs from one electronic component to another, or to draw, modify, or store schematics.
• Read specifications such as blueprints, charts, and schematics in order to determine machine settings and adjustments.
• Lay cable and hook up electrical connections between machines, power sources, and phone lines.
• Analyze equipment performance records in order to assess equipment functioning.
• Fill machines with toners, inks, or other duplicating fluids.
• Train new repairers.
• Calibrate testing instruments.
• Clean, refuel, and change oil in line service aircraft.
• Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts.
• Trim and shape replacement body sections to specified sizes and fits and secure sections in place, using adhesives, hand tools, and power tools.
• Clean engines, sediment bulk and screens, and carburetors, adjusting carburetor float levels.
• Prepare and paint aircraft surfaces.
• Spread plastic film over areas to be repaired to prevent damage to surrounding areas.
• Check for corrosion, distortion, and invisible cracks in the fuselage, wings, and tail, using x-ray and magnetic inspection equipment.
• Disassemble engines and inspect parts, such as turbine blades and cylinders, for corrosion, wear, warping, cracks, and leaks, using precision measuring instruments, x-rays, and magnetic inspection equipment.
• Determine repair limits for engine hot section parts.
• Cure bonded structures, using portable or stationary curing equipment.
• Listen to operating engines to detect and diagnose malfunctions such as sticking or burned valves.
• Accompany aircraft on flights to make in-flight adjustments and corrections.
• Remove, inspect, repair, and install in-flight refueling stores and external fuel tanks.

Emerging Tasks

• Inspect the condition of underwater steel and wood structures.
• Clean and lubricate bicycle parts.
• Help customers select bicycles that fit their body size and intended use of the bicycle.
• Install and adjust brakes and brake pads.
• Install new tires and tubes.
• Order bicycle parts.
• Sell bicycles and accessories.

• Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Communicating with Persons Outside Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Controlling Machines and Processes: Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
• Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
• Developing and Building Teams: Encouraging and building mutual trust, respect, and cooperation among team members.
• Developing Objectives and Strategies: Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment: Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
• Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Estimating the Quantifiable Characteristics of Products, Events, or Information: Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
• Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
• Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Inspecting Equipment, Structures, or Material: Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used.
• Judging the Qualities of Things, Services, or People: Assessing the value, importance, or quality of things or people.
• Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
• Monitor Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.
• Operating Vehicles, Mechanized Devices, or Equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Performing General Physical Activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Provide Consultation and Advice to Others: Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
• Repairing and Maintaining Electronic Equipment: Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Repairing and Maintaining Mechanical Equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.
• Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Staffing Organizational Units: Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Training and Teaching Others: Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Detailed Work Activities

• analyze operation of malfunctioning electrical or electronic equipment
• apply cleaning solvents
• calibrate business, vending, or related equipment
• calibrate or adjust electronic equipment or instruments to specification
• clean equipment or machinery
• communicate technical information
• conduct computer diagnostics to determine nature of problems
• conduct performance testing
• conduct sequential tests to locate electronic malfunction
• confer with management or users
• configure computers in industrial or manufacturing setting
• distinguish colors
• fabricate, assemble, or disassemble manufactured products by hand
• install electronic equipment, components, or systems
• install hardware, software, or peripheral equipment
• install office, vending or related equipment
• install/connect electrical equipment to power circuit
• instruct customers in product installation, use, or repair
• lubricate machinery, equipment, or parts
• maintain duplicating equipment
• maintain equipment service records
• maintain or repair computers or related equipment
• maintain records, reports, or files
• modify electrical or electronic equipment or products
• obtain information from clients, customers, or patients
• perform safety inspections in industrial, manufacturing or repair setting
• read blueprints
• read schematics
• read technical drawings
• read work order, instructions, formulas, or processing charts
• repair electronic components, equipment, or systems
• repair or maintain office, vending, or related equipment
• repair or replace electrical wiring, circuits, fixtures, or equipment
• replace electronic components
• solder electrical or electronic connections or components
• test electrical/electronic wiring, equipment, systems or fixtures
• test electronic or electrical circuit connections
• test mechanical products or equipment
• understand computer equipment operating manuals
• understand detailed electronic design specifications
• understand service or repair manuals
• understand technical information for electronic repair work
• understand technical operating, service or repair manuals
• use computer aided drafting or design software for design, drafting, modeling, or other engineering tasks
• use computers to enter, access or retrieve data
• use electrical or electronic test devices or equipment
• use electronic calibration devices
• use hand or power tools
• use interpersonal communication techniques
• use knowledge of mainframe computers
• use knowledge of metric system
• use oscilloscopes in electronics repair
• use precision tools in electronics repair
• use soldering equipment
• use voltmeter, ammeter, or ohmmeter
• use precision tools in electronics repair
• use soldering equipment
• use spray paint equipment
• use voltmeter, ammeter, or ohmmeter
• verify bank or financial transactions
• use vehicle repair tools or safety equipment
• use voltmeter, ammeter, or ohmmeter
• weld together metal parts, components, or structures
• write vehicle damage repair estimates
• use machine tools in installation, maintenance, or repair
• use oral or written communication techniques
• use pneumatic tools
• use precision measuring devices in mechanical repair work
• use soldering equipment
• use voltmeter, ammeter, or ohmmeter
• weld together metal parts, components, or structures
• write vehicle damage repair estimates
• use electrical or electronic test devices or equipment
• use electronic calibration devices
• use engine diagnostic equipment
• use hand or power tools
• use knowledge of metric system
• use knowledge of welding filler rod types
• use lifting equipment in vehicle repair setting
• use machine tools in installation, maintenance, or repair
• use pneumatic tools
• use precision measuring devices in mechanical repair work
• use precision measuring tools or equipment
• use soldering equipment
• use voltmeter, ammeter, or ohmmeter
• use x-ray or magnetic inspection techniques
• weld together metal parts, components, or structures

Overall Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents.

• Average hourly wage (2007) -$17.84
• Average annual wage (2007) - $37,100.00

• Projected growth (2006-2016): 3.00%
• Projected need (2006-2016): 5,249
• Employment (2006): 174,961

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